Online False adverti*****t and Item has not been collected for Refund

Item: Makro
Rating: 1
Author: Mpaballeng N

I bought a Maxi Cosi twin pram. The pram online it is advertised that it comes with two car seats, when the item was delivered it only came as a pram with no car seats.

I traveled in vain to Makro Strubens Valley to return the item. I was advised that Makro does not refund online 3rd party items and was turned back. I immediately logged an Online refund request on the pram, it’s been 3 days and the item has not been collected.

This Pram was bought for Baby Shower. Now we did not have a present for the mommy to be because of the refund delay and not being contacted for collection.

Refund ***

Helpful (0)

Replies (3)

Makro's replyOfficial

21 Jan 2020, 10:24

Good day Mpaballeng,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.

Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.

Once again we do apologize for the inconvenience caused and service received.

Hope you find the above in order.

Kind regards,
Makro Hellopeter Team

Makro's reply21 Jan 2020, 10:24

Official

Mpaballeng N's updateReviewer Update

05 Feb 2020, 08:56

Thank you Makro and Maxi Cosi. Resolved and I was refunded.

Mpaballeng N's update05 Feb 2020, 08:56

Reviewer Update

Thank you Makro and Maxi Cosi. Resolved and I was refunded.

Mpaballeng N's updateReviewer Update

24 Aug 2022, 16:09

Yes, thank you.

Mpaballeng N's update24 Aug 2022, 16:09

Reviewer Update

Yes, thank you.