NJ
Nomonde J
1 reviews | Active since Jul 2019
17 Nov 2021, 08:58
Online exclusive order not delivered
I've ordered an online exclusive where estimated delivery is 21 days. 21 days later my status still shows as as confirmed and no movement thereafter. I've called and was advised that they'll escalate my query and will provide feedback that hasn't happened as yet, sent an email no response recieved. I'm honestly worried as a number of reviews here have not recieved their orders on time, I just want to know when will I get my order, if I'll get my order?
Helpful (0)
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Replies (2)
Makro's replyOfficial
17 Nov 2021, 12:53Good day Nomonde,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply17 Nov 2021, 12:53
Official
Good day Nomonde,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
NJ
Nomonde J's updateReviewer Update
18 Nov 2021, 09:08Makro if you are not going to provide timely feedback on what's the held up of my order can you please return my R30 879 so I can do business with a company that wants to assist.
NJ
Nomonde J's update18 Nov 2021, 09:08
Reviewer Update
Makro if you are not going to provide timely feedback on what's the held up of my order can you please return my R30 879 so I can do business with a company that wants to assist.