Online disaster - Incorrect item delivered

Dear Makro Customer Service,

I recently placed an order for a Chairmate C1209NS Office Conference Chair advertised on your website for R499.00. However, upon delivery, I was surprised to receive a wooden floor protector, which appears to be a transparent mat—something entirely different from what I ordered.

On Saturday, 3rd May 2025, I contacted Makro Riversands and spoke to Onkabethe, who assured me that she would investigate the matter and get back to me within an hour. Unfortunately, I did not receive any response and had to follow up again on 6th May 2025, at which point Onkabethe admitted that she had forgotten to return my call due to being busy.

During my second call, I was informed that I had been refunded for the purchase, which was not the case. Moreover, I clearly stated that I do not wish for a refund; instead, I need the office chair I originally ordered to be delivered. Onkabethe then transferred me to her manager, who informed me that the advertised item was actually the mat on which the chair is placed. I immediately pointed out that this is incorrect, as the product description is clear and the invoice details do not match the item ordered.

The manager promised to return my call before 2 PM yesterday, but I have yet to receive any feedback regarding my query.

I kindly request that you honor my order and deliver the office chair as advertised. It is unfair to mislead customers with inaccurate product listings. Please address this issue promptly and provide me with an update regarding the delivery of the correct item.

I look forward to your swift response