TL
Tonja L

1 reviews | Active since Dec 2024

06 Dec 2024, 11:07

ONLINE DELIVERY NOT ORDERED IN FULL

WHAT IS GOING WITH MAKRO!!!!!!!!!!!!!!!!!!!!!

MY VERY FIRST ORDER PURCHASED ONLINE AND ITS BEEN NOTHING BUT A HUGE DISAPPOINTMENT!!!!!!!!!!!!!!!!!!

I ORDERED A PATIO SET ON THE ABOVE MENTIONED ORDER NUMBER ONLY TO RECEIVE DELIVERY LAST WEEK TUESDAY 26 NOVEMBR 2024 WITH HALF OF MY PATIO SET DELIVERED. THE TABLE WAS NOT DELIVERED WITH THE COUCHES AND HAVE PHONED EVERY SINGLE DAY SINCE THEN TO ASK WHERE MY TABLE IS.

I JUST KEEP GETTING TOLD IT HAS BEEN ESCALATED AND ASK IF THEY CAN LET ME KNOW WHEN DELIVERY WILL TAKE PLACE AND I GET TOLD SOMEONE WILL CALL ME BACK – WELL I AM STILL WAITING FOR SOMEONE TO PHONE ME.

WEDNESDAY THIS WEEK I CALLED MONTAGUE GARDENS WHERE MY ORDER WAS SENT FROM AND SPOKE TO A WOMAN WHO I ASKED TO GET A SENIOR PERSON TO CALL ME BACK AS THIS IS ABSOSUTELY SHOCKING SERVICE AND DEMAND A VOUCHER FOR ALL THE TROUBLE, CALLS AND TIME I HAVE SPENT ON NUMEROUS CALLS TO FIND OUT WHAT IS HAPPENING. SHE PROMISED ME SHE WOULD ESCALATE IT AGAIN AND GET A SENIOR MANAGER TO CALL ME BACK..

GUESS WHAT!!!!!! NO ONE HAS PHONED ME AND STILL THE ESCALATION HAS DONE ABSOLUTELY NOTHING AS I STIL HAVE NOT RECEIVED MY TABLE!!!

SHOCKING, DISAPPOINTED IS BUT AN UNDER STATEMENT

I NOW TRIED CALLING ONCE AGAIN THE CALL CENTRE AND MONTAGUE GARDENS AND HELD ON FOR 7MINUTES ON EACH CALL WITH NO ONE ANSWERING!!!!!!!!!!!!!!!!!!

THIS BETTER GET RESOLVED TODAY OTHERWISE IM WRITING ON HELLO PETER WEBSITE OF THE NON EXISTENT SERVICE MAKRO OFFERS

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