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Paul M
1 reviews | Active since Oct 2014
21 Jan 2016, 10:25
Online customer support over email
Hi, <br> <br> I sent a query to [Email Removed] 6 days ago regarding a product on the website that didn't have sufficient information. The product was pack of three HDMI cables but no details about the length of the cables was shown and this was what I was querying.<br> <br> I've never received confirmation that my email to [Email Removed] was received and being dealt with. I as yet have still not got any feedback - so subsequently had to buy elsewhere yesterday. <br> <br> Not ideal from many angles, hope these basics are rectified in the future.<br> <br> Paul
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Makro's replyOfficial
21 Jan 2016, 14:11Hello starshiptrooper,
Thank you for raising your concern with us.
We certainly did receive your email last week and I apologise for the lack of response, there is no excuse for us not responding with-in the specified time frame - I have personally addressed this with the individual concerned.
Thank you once again for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
Regards
Mmule Moropa
Thank you for raising your concern with us.
We certainly did receive your email last week and I apologise for the lack of response, there is no excuse for us not responding with-in the specified time frame - I have personally addressed this with the individual concerned.
Thank you once again for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
Regards
Mmule Moropa
Makro's reply21 Jan 2016, 14:11
Official
Hello starshiptrooper,
Thank you for raising your concern with us.
We certainly did receive your email last week and I apologise for the lack of response, there is no excuse for us not responding with-in the specified time frame - I have personally addressed this with the individual concerned.
Thank you once again for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
Regards
Mmule Moropa
Thank you for raising your concern with us.
We certainly did receive your email last week and I apologise for the lack of response, there is no excuse for us not responding with-in the specified time frame - I have personally addressed this with the individual concerned.
Thank you once again for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
Regards
Mmule Moropa