Online "Convenience" at Makro

I bought a trailer online with Makro (took more than 2 hours to pick up) and now I cannot register it. Here are some of the things that went wrong when I picked up the trailer:

1. There is only 1 person in the building who complete the paperwork - that person was missing (I'm guessing they were on lunch, but no one confirmed that, it's just a hunch). It took almost 40 minutes to find him 2. The trailer had gone missing and took another 20 minutes to locate - the manage blamed that they had been moved recently to make space for a display. 3. The key to unlock the trailers was missing - took another 30 minutes to locate and unlock 4. The trailer allocated to me was damaged (dents) and had to be replaced with a new one - another 30 minutes

The fact that I drove all the way from Cape Town with my 3 little kids is not Makro's fault, but considering I had 3 hungry kids through this process, they were not very considerate. The Online Manager (Andries) had an attitude of "It's unfortunate, but what can I do?" The best he could come up with was "Thanks that I have helped them highlight a few things, the next person will have a better experience than I did". Even a "sorry for your inconvenience" seemed hard for him to say.

We were effectively forced to buy overpriced/unhealthy convenience food at the store to make it bearable for the kids (more revenue for Makro - maybe this is part of their strategy?), not to mention spending over 2 hours of a Saturday at Makro to pick up a trailer.

Andries assured me they will call me back to discuss how they could make it up to me - that was a week ago, so not very confident it will happen...

THE BEST FOR LAST!! But the best is that when I went to register the trailer today, it turns out that Makro wrote the wrong Chassis number down, so no I physically cannot register the trailer...!!!

Am I supposed to go back to Cape Gate to resolve this?