Online and Offline Incompetence

They are the worst - took my money about R50k last year, didn't acknowledge payment. Then it was 2 months of getting them to acknowledge they had my money. Each time you call you talk to someone else and apparently none of them update their system, so each time it's like a new case. Then if you phone and make a huge fuss, maybe after another 2 months they say they did receive your money and mark it delivered and closed even though they have sent nothing. Then it's 2 months of getting them to admit they didn't deliver - also phoning every day and making a nuisance of yourself. Then phoning head office and if you lucky, after another 2 to 4 months, maybe you get your money back. Consumer Protection Agency doesn't help either as they tell you to contact the head of Makro before they help - good luck - that will never happen. Some of their products only available online. I was assured their issues were resolved so I reluctantly tried again now for R9k even from a different bank, just in case - and they did it to me again. And they keep using their terrible system - they are the absolute worse - never experienced this on takealot or amazon.