Online

Dear Sir , Madam

I purchased a dish washing machine and deep freezer on the ********** 7 using the online service provided by Makro. My goods were suppose to arrive no later than 21 days from the date of purchase but only arrived last week Thursday (4th Jan 2017). I have been in contact with the online team for the course of the ensuing months and have been very disappointed with the level of service I have received, having been promised a number of times that I would receive a call back but never did. This has been and expensive journey with the number of calls I have had to make. The conclusion of the poor service I have received was the delivery of the goods in question to incorrect address due to a typo by the courier and the subsequent need for me in my personal capacity to uplift and goods from the incorrect address at my own expense , due to the delivery service leaving it behind at the incorrect address.

I am an extremely disappointed customer and will be seeking advise from the CPA ombudsman in regards to the ********* behavior of both makro and their contractors.

Kind Regards Dylan