Ongoing service issues with Makro's online platform.

On 4 April 2025, I placed an order for two items. One of the items was advertised but later found to be out of stock. The second item was delivered, but unfortunately, it was the wrong product. I immediately requested a return. The return process has been extremely disappointing. Despite multiple follow-ups, it took over a week for a third-party courier to collect the item. Even after the collection was confirmed and your call center acknowledged receipt of the return, no credit has been passed to date — and it has now been over a month.

This is not the first time I have experienced service issues with Makro. In December, I ordered an ice crusher machine. The system indicated the item was ready for collection, but I was later informed there was no stock. Again, I was told I would receive a credit, which only came a month later.

These repeated delays and lack of proactive communication reflect an inefficient and unreliable service that over-promises and under-delivers. Based on my experience, I cannot recommend Makro’s online service and will be cautious about future purchases.

I hope this feedback will be taken seriously and that improvements will be made to your order fulfillment and returns process.