ONGOING MAKRO SAMSUNG MICROWAVE SAGA

A week ago I posted my frustration with Makro and a returned faulty Samsung 40L Microwave oven, the second one in a month. After a serious discussion with a senior store manager at their Carnival store I was told that they were forced to send the second faulty unit to the supplier for "assessment" which could take up to 21 days. This was unacceptable to me and I was then assured it would only take 7 days. Subsequent to my post on Hello Peter I received a call and I was assured that I would receive a response. Nothing happened. Upon querying the progress earlier today I was told by the store that the unit "is still being assessed" and they have no answer. Calls to the national Customer Service Centre produced no results except to say that the matter would be escalated. In the meantime we have no microwave oven and food preparation is a problem. I hate to think that it could be some major appliance and that one would have to wait up to three weeks for some sort of response. Having bought many large appliances, laptops and TV's from Makro in the past I am now having second thoughts about purchasing from them in the future given the risk of a 21 day "assessment" should the article be faulty. Buyer beware! The terms and conditions are printed on the invoice but you only see them after you have paid and the invoice is generated!