Ongoing Frustration with Makro Marketplace - Unfair Treatment of Sellers

I’ve had multiple issues with Makro Marketplace as a third-party seller, and this latest situation is the final straw. A ceramic tile I shipped was damaged in transit - something Makro confirmed was caused by their own courier. The customer was refunded, but now I’m being denied compensation, despite following every procedure on my end.

Makro is now using the lack of a photo (which was never previously required) as a technicality to reject a valid claim, even after admitting fault. This is not about the R90 - it’s about the repeated lack of accountability, slow responses, unhelpful claim handling, and overall disregard for their sellers.

I’ve experienced: Delayed or ignored responses to marketplace support requests. Unfair return policies that hurt small businesses. Commission deductions on refunded or damaged orders. Claims being dismissed on unreasonable grounds.

As a small business owner, I rely on platforms like this to be fair and professional. I’m tired of the stress and financial loss caused by Makro’s poor systems and lack of seller support.

I’ve escalated this to the National Consumer Commission, the Consumer Goods Ombud, and Massmart’s ethics office - and I will continue to speak out until there is proper resolution and accountability.