One of the worst shopping experiences of my life

On 30/11/15 I purchased 4 plastic chairs online and requested a collection from Makro Strubens Vally. Upon collection the chairs were wrapped in plastic and looked fine so I didn't bother examining them(Big mistake) When I got home I find 3 of the 4 chairs are unstable as they had legs of different lengths.<br> <br> On 12/12/15 I contacted the Call Centre to see if Makro Germiston had stock of the chairs( they did) .In the process of returning the chairs for new chairs on the same day , they told me that the stock the Call centre notified me of, was in fact the damaged stock on hand . I returned the chairs and told the staff that I will collect the new chairs at Crown Mines as they had stock. The staff told me that they could not give me a credit note as it was an online purchase and had to issue me with a refund to collect the chairs else where.<br> .<br> Upon going to Crown Mines on the 17th , the staff notified me that I should have actually received a credit note and that the refund takes 4-5 days.( I did not know) .After escalating to the head office , it was discovered that the refund had not even been submitted and that they are only submitting it today, it will take 3 extra days