One month left in the dark, no delivery, no communication

* I placed an online order on the 10th of April and paid it IN FULL. * Multiple emails and calls later, I was notified that many of the items I ordered were removed from my order due to being "Out of stock", on the 20th of April. * I was notified via email that my "Order may be delayed" on the 23rd of April. * I decided to cancel my order on the 23rd of April by emailing MakroOnlineSupport and asked for a full refund. * Someone from the Wonderboom branch called me 4 DAYS after I cancelled to indicate their intention of delivering the remainder of my ordered items.

The worst part of this whole exercise, was the Customer Care center... who clearly has no clue as to what individual customer service is. All we get, is standard, copy-pasted responses, or silence.

I logged into the Makro online shop today, and could see my order status as "In progress", which to me, means it hasn't been cancelled as per my request. As a last resort, I have contacted MakroOnlineSupport again today in the hope that I get some response.. Even just a "Hi there" email from them will be wonderful. A phone call from someone who actually knows what they're doing will also be a blessing from above. Unfortunately, I'm not at all confident that I'll receive any communication from them, so I'm posting this on a public channel.

Now being 8 days from a full calendar month since I placed the order, I just need my order cancelled and my money refunded to me. If you cannot handle a simple request like this, why the hell are you even running an "online shop" or an online "Customer Service" channel??

And FFS, don't reply to this hellopeter post with one of your standard copy-paste replies again. I'm not sure I'll be able to cope with that...