JM
Juliet M
1 reviews | Active since Jun 2012
19 Oct 2023, 09:52
One month later - no refund
This is my last resort after 10 phone calls and 10 promised. I ordered goods online on the 15th September , I received the goods on the 17th September and I logged a return on the 18th September. I am still waiting for the goods to be collected and for my refund , a month later. Everytime I call , they say its going to be escalated - this is not my first instance with poor online service , Please can someone contact me to resolve.
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Replies (2)JM
Juliet M's updateReviewer Update
24 Oct 2023, 09:34Thanks for the basic standard response and the call for confirm exactly what I had in my review so really pointless . It's been 5 days since I wrote the review and besides the stock standard response to the review and the completely unhelpful call just confirming what was in my review there has been no other communication whatso ever. I'm at a loss on what to do and how to get this resolved. I have never ever had to deal with such incompetency before like I do with Makro
JM
Juliet M's update24 Oct 2023, 09:34
Reviewer Update
Thanks for the basic standard response and the call for confirm exactly what I had in my review so really pointless . It's been 5 days since I wrote the review and besides the stock standard response to the review and the completely unhelpful call just confirming what was in my review there has been no other communication whatso ever. I'm at a loss on what to do and how to get this resolved. I have never ever had to deal with such incompetency before like I do with Makro
JM
Juliet M's updateReviewer Update
30 Oct 2023, 16:56Yet another week goes by without any help from Makro , obviously not even Hello Peter is working ! I'm not sure what options are available to me now because I've exhausted all avenues so the only option is the consumer and service ombudsman. @Makro if this is not resolved by tomorrow I will be lodging a complaint. This is going on for almost 2 months now and no one is prepared to help me
JM
Juliet M's update30 Oct 2023, 16:56
Reviewer Update
Yet another week goes by without any help from Makro , obviously not even Hello Peter is working ! I'm not sure what options are available to me now because I've exhausted all avenues so the only option is the consumer and service ombudsman. @Makro if this is not resolved by tomorrow I will be lodging a complaint. This is going on for almost 2 months now and no one is prepared to help me