1 reviews | Active since Jan 2022
Once another incomplete delivery
I ordered over R20 000's worth of items from Mkro on ONE order. Makro decides on their own to split this delivery into 3, and that one of the 'deliveries' is now a collection for us to go and get. This is not what we ordered and the invoive did not specify any items must be collected.
It is now just over a month and we are still waiting for deliver or any kind of communication.
We tried dealimg with it's AI bot but it is not nearly customer facing ready, no answers, and to get to a human in there is almost impossible. My order is: Part of Makro order MAK*** HTH/20 kgs
I am so livid with this continued disappointment, I have paid off and closed my Makro Card.
With Takelot and Amazon in the country, companies like Makre are old news, especially with service like this.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,