JB
Juanita B
1 reviews | Active since Nov 2023
07 Dec 2024, 12:20
***** on MAKRO CARD
had two attempts of ***** on my Makro card. phoned them to put stop payment on accounts. the attempt happened again. how is this possible looks like an inside job. phoned the ***** division and was given a number that was not available. what is the purpose of having a ***** number that people can utiilise but it is not in service. closing my account with immediate effect and will request people to not purchase at Makro or open an account. Service is dismal
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Replies (2)JB
Juanita B's updateReviewer Update
07 Dec 2024, 14:14please ignore my previous review as I have been accommodated by Makro.
the investigations/***** department went out of their way to assist me.
thanks for the excellent service
the investigations/***** department went out of their way to assist me.
thanks for the excellent service
JB
Juanita B's update07 Dec 2024, 14:14
Reviewer Update
please ignore my previous review as I have been accommodated by Makro.
the investigations/***** department went out of their way to assist me.
thanks for the excellent service
the investigations/***** department went out of their way to assist me.
thanks for the excellent service
Makro's replyOfficial
13 Dec 2024, 14:32 Hello Juanita Burjins,
I hope this message finds you well.
I was really sorry to hear about the troubles you've experienced, as described in your review on our Hellopeter platform. Please accept our heartfelt apologies for any frustration or inconvenience this may have caused you.
We've taken note of your complaint and I want you to know that we're taking it very seriously. Your concerns are important to us and we're committed to resolving them as swiftly and smoothly as possible.
Our goal is always to deliver top-notch service to our valued customers like yourself, and it's clear that we've fallen short in this instance. I appreciate you taking the time to let us know so we can improve.
I'm truly sorry for any upset this situation has caused you, and I want to thank you for your patience and understanding as we work to put things right.
I hope the steps we're taking will restore your confidence in our service.
With warmest regards,GrantConsultant- Makro National Contact CentreMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
I hope this message finds you well.
I was really sorry to hear about the troubles you've experienced, as described in your review on our Hellopeter platform. Please accept our heartfelt apologies for any frustration or inconvenience this may have caused you.
We've taken note of your complaint and I want you to know that we're taking it very seriously. Your concerns are important to us and we're committed to resolving them as swiftly and smoothly as possible.
Our goal is always to deliver top-notch service to our valued customers like yourself, and it's clear that we've fallen short in this instance. I appreciate you taking the time to let us know so we can improve.
I'm truly sorry for any upset this situation has caused you, and I want to thank you for your patience and understanding as we work to put things right.
I hope the steps we're taking will restore your confidence in our service.
With warmest regards,GrantConsultant- Makro National Contact CentreMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
Makro's reply13 Dec 2024, 14:32
Official
Hello Juanita Burjins,
I hope this message finds you well.
I was really sorry to hear about the troubles you've experienced, as described in your review on our Hellopeter platform. Please accept our heartfelt apologies for any frustration or inconvenience this may have caused you.
We've taken note of your complaint and I want you to know that we're taking it very seriously. Your concerns are important to us and we're committed to resolving them as swiftly and smoothly as possible.
Our goal is always to deliver top-notch service to our valued customers like yourself, and it's clear that we've fallen short in this instance. I appreciate you taking the time to let us know so we can improve.
I'm truly sorry for any upset this situation has caused you, and I want to thank you for your patience and understanding as we work to put things right.
I hope the steps we're taking will restore your confidence in our service.
With warmest regards,GrantConsultant- Makro National Contact CentreMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
I hope this message finds you well.
I was really sorry to hear about the troubles you've experienced, as described in your review on our Hellopeter platform. Please accept our heartfelt apologies for any frustration or inconvenience this may have caused you.
We've taken note of your complaint and I want you to know that we're taking it very seriously. Your concerns are important to us and we're committed to resolving them as swiftly and smoothly as possible.
Our goal is always to deliver top-notch service to our valued customers like yourself, and it's clear that we've fallen short in this instance. I appreciate you taking the time to let us know so we can improve.
I'm truly sorry for any upset this situation has caused you, and I want to thank you for your patience and understanding as we work to put things right.
I hope the steps we're taking will restore your confidence in our service.
With warmest regards,GrantConsultant- Makro National Contact CentreMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***