NP
NIGEL P
1 reviews | Active since Apr 2019
02 Apr 2019, 16:10
ON-LINE THEFT - MAK***
MAK ********** - THEFT - HOW DARE YOU KEEP MY MONEY SINCE THE 21ST MARCH NOT TELLING ME THAT YOU SOLD ON MY GENERATOR THAT YOU SAID WAS AVAILABLE FOR WHICH YOU TOOK MY MONEY - MAK ********** HOW DARE YOU WAIT FOR ME TO CONTACT YOU - IF IT WAS OUT OF STOCK AND YOU HAD **** THEN YOU HAVE TOLD ME THE VERY NEXT DAY NOT WAIT FOR ME TO CONTACT YOU?????
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Makro's replyOfficial
03 Apr 2019, 09:03Good day Nigel
Thank you for your feedback. Allow me to apologize for the poor service experienced from the online department. This is definitely not the type of experience, we want our customers to have. We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both in store and online. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed
Kind Regards,
Hellopeter Team
Thank you for your feedback. Allow me to apologize for the poor service experienced from the online department. This is definitely not the type of experience, we want our customers to have. We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both in store and online. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed
Kind Regards,
Hellopeter Team
Makro's reply03 Apr 2019, 09:03
Official
Good day Nigel
Thank you for your feedback. Allow me to apologize for the poor service experienced from the online department. This is definitely not the type of experience, we want our customers to have. We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both in store and online. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed
Kind Regards,
Hellopeter Team
Thank you for your feedback. Allow me to apologize for the poor service experienced from the online department. This is definitely not the type of experience, we want our customers to have. We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both in store and online. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed
Kind Regards,
Hellopeter Team