NE
Nicky E
1 reviews | Active since Aug 2016
07 Sept 2020, 13:25
ON-LINE SHOPPING UTTERLY USELESS
ON-LINE SHOPPING IS UTTERLY USELESS This morning I decided to do normal household grocery shopping. After I got the 25 item on my list to find only 9 were available ON-LINE I decided this was wasting my time. WHAT IS THE POINT OF SHOPPING ON-LINE when every second item is "AVAILABLE IN STORE ONLY". Either don't have an on-line facility or DO NOT PUT ITEMS ON YOUR WEB PAGE THAT ARE ONLY AVAILABLE IN STORE. This is very misleading and false advertising. Get you act together MAKRO.
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Replies (3)0
Replies (3)
Makro's replyOfficial
07 Sept 2020, 16:29Good day Nicky,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply07 Sept 2020, 16:29
Official
Good day Nicky,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
NE
Nicky E's updateReviewer Update
12 Sept 2020, 11:57I received the following reply from Makro On-Line Support, followed their advice, sent an email to Makro PMB to the email address provided but received NIL reply from Makro PMB. AGAIN - shocking Customer Support.
I have also not had response to your statement - "We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours."
ON-LINE SHOPPING WITH MAKRO IS A BIG "NO NO"
| | Nthabeleng Tikoe (Makro) Sep 7, 2020, 15:58 GMT+2 Good day
Thank you for the email and we apologize for the inconveniences caused.
Regrettably, groceries have been temporarily been disable for online purchasing due to excessive demand. Please contact your nearest store and sent them a list of items you want to purchase so that they can assist with a quotation including delivery fee and banking details. You will then communicate with the store once the payment is done.
Kindly find the below contact details for the stores nationwide:
∙ Strubens Valley: *** / ***
∙ Woodmead: ***/ ***
∙ Germiston: *** / ***
∙ Alberton: ***/ ***
∙ Carnival: *** / ***
∙ Crown Mines: *** / ***
∙ Vaal: *** / ***
∙ Polokwane: *** / ***
∙ Nelspruit: *** / ***
∙ Silverlakes: *** / ***
∙ Wonderboom *** / ***
∙ Centurion: *** / ***
∙ Montague Gardens: *** / ***
∙ Cape Gate: *** / ***
∙ Ottery: *** / ***
∙ PMB: *** / ***
∙ Springfield: *** / ***
∙ Amanzimtoti: *** / ***
∙ Port Elizabeth: ***/ ***
∙ Bloemfontein: *** / ***
∙ Riversands : *** / ***
. Cornubia : *** / ***
Apologies for any inconvenience caused. Kind regards, Makro Online support team.
I have also not had response to your statement - "We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours."
ON-LINE SHOPPING WITH MAKRO IS A BIG "NO NO"
| | Nthabeleng Tikoe (Makro) Sep 7, 2020, 15:58 GMT+2 Good day
Thank you for the email and we apologize for the inconveniences caused.
Regrettably, groceries have been temporarily been disable for online purchasing due to excessive demand. Please contact your nearest store and sent them a list of items you want to purchase so that they can assist with a quotation including delivery fee and banking details. You will then communicate with the store once the payment is done.
Kindly find the below contact details for the stores nationwide:
∙ Strubens Valley: *** / ***
∙ Woodmead: ***/ ***
∙ Germiston: *** / ***
∙ Alberton: ***/ ***
∙ Carnival: *** / ***
∙ Crown Mines: *** / ***
∙ Vaal: *** / ***
∙ Polokwane: *** / ***
∙ Nelspruit: *** / ***
∙ Silverlakes: *** / ***
∙ Wonderboom *** / ***
∙ Centurion: *** / ***
∙ Montague Gardens: *** / ***
∙ Cape Gate: *** / ***
∙ Ottery: *** / ***
∙ PMB: *** / ***
∙ Springfield: *** / ***
∙ Amanzimtoti: *** / ***
∙ Port Elizabeth: ***/ ***
∙ Bloemfontein: *** / ***
∙ Riversands : *** / ***
. Cornubia : *** / ***
Apologies for any inconvenience caused. Kind regards, Makro Online support team.
NE
Nicky E's update12 Sept 2020, 11:57
Reviewer Update
I received the following reply from Makro On-Line Support, followed their advice, sent an email to Makro PMB to the email address provided but received NIL reply from Makro PMB. AGAIN - shocking Customer Support.
I have also not had response to your statement - "We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours."
ON-LINE SHOPPING WITH MAKRO IS A BIG "NO NO"
| | Nthabeleng Tikoe (Makro) Sep 7, 2020, 15:58 GMT+2 Good day
Thank you for the email and we apologize for the inconveniences caused.
Regrettably, groceries have been temporarily been disable for online purchasing due to excessive demand. Please contact your nearest store and sent them a list of items you want to purchase so that they can assist with a quotation including delivery fee and banking details. You will then communicate with the store once the payment is done.
Kindly find the below contact details for the stores nationwide:
∙ Strubens Valley: *** / ***
∙ Woodmead: ***/ ***
∙ Germiston: *** / ***
∙ Alberton: ***/ ***
∙ Carnival: *** / ***
∙ Crown Mines: *** / ***
∙ Vaal: *** / ***
∙ Polokwane: *** / ***
∙ Nelspruit: *** / ***
∙ Silverlakes: *** / ***
∙ Wonderboom *** / ***
∙ Centurion: *** / ***
∙ Montague Gardens: *** / ***
∙ Cape Gate: *** / ***
∙ Ottery: *** / ***
∙ PMB: *** / ***
∙ Springfield: *** / ***
∙ Amanzimtoti: *** / ***
∙ Port Elizabeth: ***/ ***
∙ Bloemfontein: *** / ***
∙ Riversands : *** / ***
. Cornubia : *** / ***
Apologies for any inconvenience caused. Kind regards, Makro Online support team.
I have also not had response to your statement - "We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours."
ON-LINE SHOPPING WITH MAKRO IS A BIG "NO NO"
| | Nthabeleng Tikoe (Makro) Sep 7, 2020, 15:58 GMT+2 Good day
Thank you for the email and we apologize for the inconveniences caused.
Regrettably, groceries have been temporarily been disable for online purchasing due to excessive demand. Please contact your nearest store and sent them a list of items you want to purchase so that they can assist with a quotation including delivery fee and banking details. You will then communicate with the store once the payment is done.
Kindly find the below contact details for the stores nationwide:
∙ Strubens Valley: *** / ***
∙ Woodmead: ***/ ***
∙ Germiston: *** / ***
∙ Alberton: ***/ ***
∙ Carnival: *** / ***
∙ Crown Mines: *** / ***
∙ Vaal: *** / ***
∙ Polokwane: *** / ***
∙ Nelspruit: *** / ***
∙ Silverlakes: *** / ***
∙ Wonderboom *** / ***
∙ Centurion: *** / ***
∙ Montague Gardens: *** / ***
∙ Cape Gate: *** / ***
∙ Ottery: *** / ***
∙ PMB: *** / ***
∙ Springfield: *** / ***
∙ Amanzimtoti: *** / ***
∙ Port Elizabeth: ***/ ***
∙ Bloemfontein: *** / ***
∙ Riversands : *** / ***
. Cornubia : *** / ***
Apologies for any inconvenience caused. Kind regards, Makro Online support team.
Makro's replyOfficial
12 Sept 2020, 15:11Good day Nicky,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply12 Sept 2020, 15:11
Official
Good day Nicky,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,