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Gert M

1 reviews | Active since May 2020

25 May 2020, 16:05

On line order of 06-Apr-20 still not delivered on 20-May-20

We placed an online order on 06-Apr-20 for order no.MAK*** we received 9 e-mails why we will have to wait for these groceries and we are still waiting . . . . 7 weeks later we stay in Springs and the order was made up at Makro Carnival Mall, how is this possible? Everytime my wive phoned to follow up they just send her emails but nothing gets done about it ? If someone from this shop can phone me and explain I would appreciate it Gert Van Molendorff ***

0
Replies (2)
Makro
Makro's reply25 May 2020, 16:49
Official
Good day Gert,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

GM
Gert M's update27 May 2020, 10:22
Reviewer Update
Hi it is more than 48 hrs later but I never hear anything from Makro did you forward my complaint or how is this working I am new to this?