Offline issues is driving me insane

Is there something like minus 10 stars? Worst experience of my life ever. What a way to start a New Year Makro?

Yesterday I went shopping at Riversands. Packed 2 trollies to the brim plus a washing machine for around 2 hours, qued for 30 minutes as the store is still on skeleton staff. Great surprise when I got the front and was told they are offline and I (me, myself) have to physically tell them which items were on special. (I am clever but not that freakin clever) They then haveto call a supervisor, make sums on a calculator (with disagreements between the teller and supervisor) and then physically allocate the discounts. 4 items later ... and we have spent another 30 minutes in store. Now we were on 3 hours in store and still had nothing. I had to give up and walk out as the trip would have taken me to long and I was told the store closes in an hour and a half. It would be impossible for them to sort out my purchase in time. Including in my purchases was a R5,800 washing machine. So I drove to Strubensvalley to atleast just buy that so long. Much easier, but another trip and another hour in store and purchase was done. 10h00 today I started phoning to find out if the systems are online again, so that I can come and do my monthly shopping ... everyone tells me to hold. 45 minutes later on the phone and I still have no answer. I phoned the call centre twice. Riversands once. Strubensvalley twice. The only thing I am told is please hold. And hold. And hold. I am now sick and tired of holding Makro. We spend R8K atleast with you on a monthly basis. Your service is shocking and I will not be seeing you again in 2022. Wishing you a wonderful New Year and hope you can get your act together.