***** of Air Fryer found in food

I purchased an air fryer from Makro in 2020. A few weeks ago my wife noticed a ***** in her food and after some investigation I found that the ***** had come loose from the appliance and had fallen into my wife's food. This could have been fatal if swallowed.

We immediately returned the air fryer to Makro and requested a refund/voucher as we would rather purchase a better quality product. I clearly stated this to the returns clerk.

Makro then sent the item for an assessment, some time afterwards my wife was emailed to say her appliance has been repaired and ready for collection after clearly requesting a refund/voucher.

Since then we have sent mails to Makro customer care but haven't received proper feedback.

This is a serious matter to me. I am surprised at the pathetic service from Makro.

Please assist 🙏