OD*** - Urgent Follow-Up: Outstanding Refund for Cancelled Online Order

I am writing to express my disappointment and frustration regarding the delay in processing my refund for an online order that I cancelled in May 2026.

At the time of cancellation, I was informed that the refund would be processed; however, several months have now passed, and I have still not received the funds. Despite my patience and understanding, the matter remains unresolved, which is unacceptable.

I kindly request an urgent update on the status of my refund, including:

Confirmation that the refund has been processed; The amount being refunded; The date on which the refund was or will be paid; and Any reference number related to the transaction.

As a customer, I expected a much higher standard of service, and I am disappointed that I have had to follow up on a matter that should have been resolved months ago.

Please treat this as a matter of urgency and provide feedback as soon as possible. If there are any outstanding issues preventing the refund from being processed, I would appreciate full details so that the matter can be resolved without further delay.

I look forward to your prompt response.

Kind regards,