OD*** Return Request MT11T9G82PB7

I purchased a rocking chair from Makro Online and received it by the 7th July '25, The chair arrived in good condition but it was not what i was expecting as i wanted it for my nursery, i only give birth in Nov but wanted to set up my babies room before hand.. I booked a return online and it was collected by the 11th July, After a week and a half had gone by i followed up with my refund, i had to call and email before i could get a response, eventually i received a rejection email saying the chair was damaged and used, parts are missing and they want to re-deliver the chair and i refuse to accept it twice as i was not liable for the damage, luckily i was able to retrieve footage from our Office camera's showing the package left in good condition, as the item received by the Supplier from the warehouse was packaged differently and broken, unable to resell. I sent the footage to the FBS Returns email and directly to the supplier, in which the supplier agrees the damages made was by the Courier or Warehouse Team. I have not had a response from the FBS team and when i call, all they say it they need to do a quality check.. I saved up for Months to purchase something sweet for my baby's nursery, it's our first child and we wanted every detail to be special. Makro Online, you have spoiled the online experience for me, i DEMAND my refund and i do not want to hear we will escalate, as that is all they do, from one person to the next.. I will be taking this matter Further as i have received no communication since i sent the footage. I sent Proof that i am not liable and still they cannot refund my hard earned money.. I am appalled, disgusted and unsatisfied with the Makro online team.