1 reviews | Active since Jan 2019
Obnoxious service from Makro!!!!!
It’s now almost 2 full months and i have not received my refund for R2000 from Makro. Last time i posted on HelloPeter I received an email from Katlego (Makro), informing me that my documents had been forwarded to Makro Finance. I receive an email of apology every single time, which is annoying.
The service is horrible and I am very disappointed and angry at the same time. As a customer I am the one who has lost a lot because I keep using my resources to contact Makro. Who is going to compensate me for all my expenses???? It seems this is going to be an ongoing thing because Makro doesn’t want to refund my money!!!
Katlego Mokoatle (Makro) Jul 27, 2020, 2:51 PM GMT+2
Good day Munyaradzi,
Trust you are well.
Thank you for your email and apologies for the delay.
We are still awaiting feedback from our Finance department to approve the refund.
We will provide feedback to advise when the refund is going to be credited back.
Again we do apologize for the delay and any inconvenience caused.
Kind regards, Makro Hellopeter Team
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Katlego Mokoatle (Makro) Jul 13, 2020, 11:59 AM GMT+2
Good day Munyaradzi,
Trust you are well.
Thank you for your email and apologies for the delay.
We have forwarded the documents to our Finance department for refund approval.
We will provide feedback soon to advise when the refund is going to be credited back into your account.
Kind regards, Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Which part do you guys not understand that it is almost 2 months and still no refund from Makro.
| Ashleigh Panday (Makro)Aug 4, 2020, 11:30 AM GMT+2Good day Munyaradzi,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the inconvenience caused and delay in getting this matter resolved.
The necessary documentation have been submitted to our finance department for further and urgent assistance. Presently, we awaiting feedback regarding the refund success however, we will be sure to update you accordingly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Which part do you guys not understand that it is almost 2 months and still no refund from Makro.
| Ashleigh Panday (Makro)Aug 4, 2020, 11:30 AM GMT+2Good day Munyaradzi,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the inconvenience caused and delay in getting this matter resolved.
The necessary documentation have been submitted to our finance department for further and urgent assistance. Presently, we awaiting feedback regarding the refund success however, we will be sure to update you accordingly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team