Nyasa From Strubenvalley Makro bad customer service

I bought pots last year in November and i did not check all the pots, i only used 2 pots and this week when i wanted to use the big pot i found out it was bend, i took it back to Makro n a lady at customer service was very helpful, and then the other guy said his going to call the manager because he did not know what to do, so the manager comes n ask me few questions and then he told me he does not have stock for those pots n expecting pots to arrive early this week n i asked him how is that my problem and ge also answered me how is that his problem if the customers finished all the stock, Makro is a big company not to have managers who does not have ubuntu and also ill treat their customers with such disrespectful answers, this guy Nyasa is not well trained to deal with customers, he will be a good packer clearly he does not know how to interact with customers, when i asked him who is going go pay for my time and petrol, he then told me that Makro is like any other retail store whereby if you not happy with their products you need to go up and down, looking for help, he then asked me, what would i do if i was in his position, i mean seriously a whole manager asking a customer such question, am still suprised n very disgusted with the service i got from Nyasa today, its really dissappointing to have managers who are not well trained to deal with people,