***Number - cut off after 22 minutes - SHOCKING
Got an email from an Anna stating that they called for a delivery to be made. Went to our phones and no calls ever made. I responded to the email immediately and again today. No response from Anna in Deliveries. I called the ***number and someone answered who I couldn't even hear the name. Gave my order number and told to hold on. Music in the ear for over 22 minutes and then the phone was dropped. What type of service is this? Never again...
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Replies (4)
Makro's replyOfficial
26 Nov 2020, 12:53Good day Wayne,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply26 Nov 2020, 12:53
Official
Good day Wayne,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
's updateReviewer Update
26 Nov 2020, 12:56Now why don't you train your staff to provide feedback as quickly as you do when there is a complaint on social media? Shocking...
's update26 Nov 2020, 12:56
Reviewer Update
Now why don't you train your staff to provide feedback as quickly as you do when there is a complaint on social media? Shocking...
's updateReviewer Update
26 Nov 2020, 12:57Also please inquire who the woman was that cut the call off after 22 minutes. She took all my details.
's update26 Nov 2020, 12:57
Reviewer Update
Also please inquire who the woman was that cut the call off after 22 minutes. She took all my details.
's updateReviewer Update
28 Nov 2020, 18:17Yesterday Anna made two calls to me stating that she promised the package would be delivered today (Saturday) as she failed to deliver it on Friday. I gave her my contact details and said I do not want any excuses of no one was there to sign for the delivery or we couldn't contact you. This is the worst service ever. The issue is she arrange deliver not us. She has wasted two days of my time and no one has contacted me to explain what went on. I will contact a manager to refund me as this is the worst service I have ever received.
's update28 Nov 2020, 18:17
Reviewer Update
Yesterday Anna made two calls to me stating that she promised the package would be delivered today (Saturday) as she failed to deliver it on Friday. I gave her my contact details and said I do not want any excuses of no one was there to sign for the delivery or we couldn't contact you. This is the worst service ever. The issue is she arrange deliver not us. She has wasted two days of my time and no one has contacted me to explain what went on. I will contact a manager to refund me as this is the worst service I have ever received.