NUMBER 1 ****MERS

Your Response Is Simply Not Good Enough Thank you for responding, but unfortunately your message does nothing to address the actual problem. My order was placed on 7 November, showed “in stock”, and was supposed to be delivered on 17 November. Instead of being updated, communicated with, or even notified of the cancellation, I had to discover it myself after following up every single day. Your response does not explain why:

1. My order was never processed.
2. I was never informed of the cancellation.
3. Your team could not provide any feedback for days.
4. The item still shows “in stock” on your website right now.
5. I must now wait 7–14 working days to receive a refund for an item you cancelled.

At this late stage, I am now left without my money until the refund is processed (expected 9 December) and without a Christmas tree during the festive period, despite having ordered well in advance. Your inability to manage stock, communicate with customers, or process orders correctly has directly caused this. A generic apology does not fix the inconvenience, wasted time, or the misleading stock information. It also does not address the unfair double standard: large companies can fail customers with no immediate consequences, whereas small businesses would be held accountable immediately. This experience has been deeply disappointing, and your response only reinforces how little customer impact seems to matter.

 OD***