November 2021 order undelivered in January 2022

This is my last resort, I honestly don't know what to do anymore. I ordered (#MAK***) a fridge for my parents' 28th Nov 2021 on black Friday, it was not delivered after so many calls I made to the store (Amanzimtoti) and Makro call centre. I eventually had to take a day leave from work to go to the store on the 14th Dec. I was there at the store the whole day, they eventually delivered, only to find out the fridge has damages. I logged a return same day till today the fridge is in my parents' house unplugged as they won't accept if we us it. I have made so many calls, sent so many emails and logged a ticket ***. You can use your imagination how are things at home after spending the festive season without a fridge. MAKRO HAS FAILED ME and EVERY LAST OF THEIR EMPLOYEE IS USELESS and A ****! They even said some ****** (which I will not post) things about my area Umlazi, but the problem it's their online store that allows me to enter my delivery address. Why even allow me to order if you are not going to deliver in my area for the ****** reasons?