BJ
Brian J

1 reviews | Active since Jul 2011

30 Jan 2021, 09:31

Nov 2020 purchase not Delivered 30 Jan 2021 don’t even know when it will be fulfilled

Very poor service from Makro!!! I bought online in November it was still Black Friday special. It is now almost 70 days which is way more than their claimed 40 days expected delivery. I now have made 10 calls to their useless call center with no help it’s really disappointing that I paid for something that I still haven’t received and I don’t even know when I will receive it. I keep on spending even more money calling the useless call center which is also not helping I am so disappointed and feel ****** because I paid and they are not delivering and not advising me when to expect delivery. I spend more money listening to their stupid adverts on the call center. I am so annoyed and advise people to not buy from this *****ed online store unless they are ready to be on the call center and listening to adverts for 2 minutes before speaking to a useless consultant that will still not help you.

0
Replies (3)
Makro
Makro's reply30 Jan 2021, 11:26
Official
Good day Brian,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
BJ
Brian J's update03 Feb 2021, 09:35
Reviewer Update
It has now been 72 hours since your response Makro Hellopeter Team. Non one has contacted me no communication has been sent to me on when I will receive my order and the status is still on the Makroonline shopping website is still in progress since November 2020.
BJ
Brian J's update17 Feb 2021, 19:30
Reviewer Update
Still no response. This Makro is just useless. People be warned. I could have used my money to do something better with it. I actually had a lot of respect for this store. But clearly I was incredibly wrong.