Notification to ITC on the account

I am currently very upset and disappointed with Makro RCS GROUP with the way they have been handling my problem. I currently paid up my account and need them to notify ITC and transunion that the account is paid up in full but since last month I have been battling to get this done. Each time I call their legal department everyone is passing the buck does not want to take ownership. I need my name removed on ITC as this is reflecting very negative on my name. <br> Can anyone assist with this please urgently I dont know where els to go . This is not customer service should be like. Everyday I have been calling with no assistance.