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Subject: Urgent: Continued Issues with KIC Fridge and Unprofessional Conduct of Technician - Joint Involvement of KIC and Makro

Dear KIC and Makro Customer Service,

I trust this message finds you with a sense of urgency. I am reaching out to express my deep dissatisfaction and frustration with the ongoing issues related to my recent online order (#MAK**********) for a KIC 314L Bottom Fridge Freezer with Water Dispenser, purchased from Makro.

The problems began with both fridges failing to cool properly, leading to multiple visits from a technician. Unfortunately, my experience with the technician has been far from satisfactory, and I am concerned that both KIC and Makro may be inadvertently contributing to the lack of resolution.

During the technician's last visit on the 20th of December 2023, he arrived unannounced at my residence, replacing parts without prior notification or approval. This lack of communication resulted in a significant misunderstanding, and I was shocked to discover the unapproved replacement of parts upon returning home.

Upon expressing my concerns and insisting on a resolution, the technician's behavior escalated to an alarming extent. Instead of addressing the issues at hand, he called the police, falsely claiming that I was holding him hostage. This incident is not only unprofessional but also unacceptable.

I am deeply troubled by the implications that both KIC and Makro may be using this technician to evade their responsibilities under warranty, and blaming the user for issues that could be related to product defects. Furthermore, I have received calls from Makro questioning my actions without a proper investigation into the technician's behavior.

Given that both entities are involved in this matter, I am formally requesting an immediate and thorough investigation into this issue. I urge KIC and Makro to collaborate and take appropriate action to rectify the problems with my fridges and address the unprofessional conduct of the technician involved.

It is important to highlight that both units were paid for in full before delivery, and the continued malfunctioning is causing severe inconvenience. If necessary, I am prepared to escalate this matter to consumer protection authorities.

I trust that both KIC and Makro value their customers and their satisfaction. I look forward to a prompt and collaborative resolution to this matter.

Thank you for your immediate attention to this urgent issue.