Not willing to go an extra mile

Good day,

I just need to find out if this is Makro's procedure?

I went to Makro Alberton on Sunday 21.01.2018 and I was assisted by cashier number 367 (I did not take her name but im sure you can pick up with cashier number), when I got to be assisted by her one of the items on my trolley did not have a bar code so she could not scan it, now I asked her what do we do now that there is no bar code and she said I have 2 options, I should either leave the item and not buy it or go back to the shelves to get the item that has a bar code? she told me that the customer before me left the item so I should do the same? that is bad customer service don't you think?

I went back to get the item that has a bar code because I needed it...

Unless this is how you guys operate but I need someone to clarify for me please.