JB
Jacques B

1 reviews | Active since Oct 2015

06 Oct 2015, 14:38

Not willing to assist a future client

On the 24th of September i went to Makro Silverlakes and app**** for a credit card, the reason for my application is that i am a young man who is never been in debt and started working recently so i would like to build up a credit score for myself so that one day when i would like to get credit i could better interest rates.<br> <br> later that day i received an sms that my application had not been successful with a number i could contact for assistance with the matter. on Friday the 25th of September i phoned the number which brought me to their call center i then explained to the lady who assisted me what had happened and that i would like to know why it is that my application had been denied, to this she said that i do not meet the lending criteria and thus my application had been turned down. She could not assist me with a reason of why i do not meet the lending criteria instead she decided to dump the problem on some one else and gave me a number of RCS and told me they would be able to assist in the matter.<br> <br> i then phoned RCS and they could not assist me either the last person i spoke to with regards to this matter is a Mis Raymid Meyra and to this day no one has contacted me!

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Replies (1)
Makro
Makro's reply06 Oct 2015, 15:32
Official
Hello Jakkals91,



Thank you for taking time to contact us.

RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. RCS will be in a much better position to answer your questions relating to your query. Please do not hesitate to contact our Customer Service Department telephonically on *** or via e-mail ***


Regards
Mmule Moropa