Not unsubscribing my email address despite asking so many times and receiving too many emails

For a year now I have been trying to unsubscribe from Makro. tries phoning 5 times and unsubscribed 10 times. Have already logged the complaint once with Hello Peter and now a second time.

Makro you are now in violation Please note that a failure to comply with this request constitutes a ******** offense in terms of section 45 of the ECTA and that the continued receipt of unsolicited communications may lead to prosecution. Additionally, I hereby request that you immediately unsubscribe me, as per section 45(1) of the ECTA and/or section 22(1) of the POPIA. Failure to respond to this request may also constitute a ******** offense.