Not treating customers fairly and managers rude to customers

Dear sir/madam

I purchased alcohol and soft drinks on the 23rd of November 2018 for an event that I will be hosting on the 16th of March 2019 from Makro Silverlakes. The total bill of the products I bought amounted to approximately R22 000.

My problem is with the coca cola products that we bought. We realized this week when we were sorting the products for next month's event that the coca cola products have expired. The expiry date of the products was 31 January 2019. Counting from the date of purchase of 23 November 2018, this shows that Makro sold me soft drinks that had less than three months to expire.

I went to Makro today to exchange the products. Nilesh, Anthony Lebona and Rowan Kritzenger did not want to exchange the products that expired less that three months after we have bought them. Nilesh told me that I have to go to their supplier and lodge a compaint with them. My question is, how can I lodge a complaint with the supplier when I had no business with the supplier but Makro. This shows the level and quality of the mediocre managers that Makro is employing.

In addition, the managers told me that they will never exchange the products for me as they are useless to them. If that is the case, why were those managers interested in checking the packaging of the drinks and the receipt even after they said that they can't exchange the products? This just proves to me that the managers were just looking for a solid excuse to not exchange the products. I had all the receipts and the products were still in their original packaging.

Furthermore, the managers told me that their coca products have a three to four months shelf life. This is not true as I went into the store after our discussion to check the expiry date of their coca cola products. I found some of their products that have an expiry date of September 2019 and October 2019. Counting the number of months up until expiry from this month shows that the coca products that they now have in store will be expiring in seven to eight months' time. Again, this proves how ********* the managers were as they **** about the shelf life of all their coca cola products.

It is unfair that the managers did not want to exchange the products that had less than three months to expire. This experience has taught me a lesson to never do business with Makro again.

All I'm looking for is to exchange the ten coca cola products that have expired. I do not want to end up including "Speak out" and lawyers for something that can be solved quickly. My big event is just around the corner on the 16th of March 2019.

Lastly, if Makro is going to employ extremely rude people like Nilesh, they are really going to lose customers to competitors. This guy was extremely rude to me as if I was a sub human. His tone of voice was extremely out of line and he was busy ordering Anthony around on what and what not to be done. Anthony looked like he wanted to solve this problem once and for all but Nilesh was ordering him to stop speaking.

I think Nilesh was extremely rude to me as he was the only one out of the three that had no name tag. I had to ask one of the employees for his name.

All I want is just an exchange of the expired products. May big event is just around the corner.

Yours faithfully