Not taking ownership of faulty stock.

First time buyer at Makro regarding large appliances and also a last buy. I purchased a Hisense fridge on black Friday. Faulty from the start I have been forced to follow up with Hisense as Makro staff is unwilling and clearly have different training manuals. Finally asking for a refund, I gave up on the replacement, I was only informed days later that this will only happen once Hisense has collected the fridge. Again for me to follow up. I bought the fridge from Makro, why can't they provide me with service or at least the correct feedback.