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Adele A

1 reviews | Active since Oct 2015

30 Oct 2015, 14:47

Not sticking to price as advertised!

On Saturday 24 October the Bestway 4m x 2m rectangular pool was on special for R2999. This was advertised on radio. I called on Saturday morning at 10am and spoke to Seseko explaining that I was driving from Somerset West to get this pool. He confirmed that he had stock and that he would keep a pool aside for me. I arrived 45min later only to be told the pool was sold out. There had only been 3 in stock, and he's forgot to keep it out for me! He then took my name and promised that he would get stock in this week, he would call me and I would still get the pool at the promotional price of R2999. I heard nothing and called Makro Cape Gate today (30 October). I spoke to Glen. Glen told me there was no stock, and that he couldn't tell me when it would come in. I asked whether he couldn't get one from another branch. He then called me to say that if I DROVE to Montague Gardens Makro, the guy there would give it to me, BUT IT NOW COSTS R3999. I noted that I HAD BEEN TOLD I COULD STILL BUY IT AT THE PROMOTIONAL PRICE OF R2999. Glen then called Montague Gardens again, and informed me the best they could do was R3499. NO!

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Replies (1)
Makro
Makro's reply31 Oct 2015, 07:19
Official
Hello aankiewicz,


Thank you for taking time to raise your dissatisfaction.
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
Our Sales Manager ( Kamala Moodley) will be in contact you, we will honour the promotional price when we receive the stock.

Please accept our sincerest apology for any trouble or inconvenience we have caused you.

Thank you once again for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.


Regards
Mmule Moropa