NB
Njabulo B
1 reviews | Active since Jun 2010
19 Jun 2025, 11:59
Not so user friendly online service
This review is about Makro online. Its not a good service at all. Unlike other online apps, there's no function on the app to contact support, and you cant track on the app where your parcel is. Twice I have ordered and not actually gotten what I was expecting. The first time the order was missing items only to find that afterwards they sent me a message that the item was out of stock. This was not indicated on the app?! Then second time, I ordered an item that I needed quicker; upon realising that it wouldn't arrive on time, I cancelled and asked for a refund. Although they have sent me confirmation emails confirming that my refund will be processed, this hasnt happened. Its been 18 days.
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Replies (2)NB
Njabulo B's updateReviewer Update
23 Jun 2025, 09:31Hi Makro
I think you are misunderstanding me or pretending to and it is unfortunate. I cancelled the order before delivery. So my request is that you pick up your item. It is still sealed and has never been used. I'm not sure if by the blatant refusal to pick it up, I am being told that Makro if forcing me to have the item? Do you not have a returns policy? If so please do the right thing and fetch your item. It is not what I wanted, we are waiting for you to pick it up.
Regards
I think you are misunderstanding me or pretending to and it is unfortunate. I cancelled the order before delivery. So my request is that you pick up your item. It is still sealed and has never been used. I'm not sure if by the blatant refusal to pick it up, I am being told that Makro if forcing me to have the item? Do you not have a returns policy? If so please do the right thing and fetch your item. It is not what I wanted, we are waiting for you to pick it up.
Regards
NB
Njabulo B's update23 Jun 2025, 09:31
Reviewer Update
Hi Makro
I think you are misunderstanding me or pretending to and it is unfortunate. I cancelled the order before delivery. So my request is that you pick up your item. It is still sealed and has never been used. I'm not sure if by the blatant refusal to pick it up, I am being told that Makro if forcing me to have the item? Do you not have a returns policy? If so please do the right thing and fetch your item. It is not what I wanted, we are waiting for you to pick it up.
Regards
I think you are misunderstanding me or pretending to and it is unfortunate. I cancelled the order before delivery. So my request is that you pick up your item. It is still sealed and has never been used. I'm not sure if by the blatant refusal to pick it up, I am being told that Makro if forcing me to have the item? Do you not have a returns policy? If so please do the right thing and fetch your item. It is not what I wanted, we are waiting for you to pick it up.
Regards
NB
Njabulo B's updateReviewer Update
08 Jul 2025, 15:00Its been more than 10 days. Still nothing. Please provide an update on my query
NB
Njabulo B's update08 Jul 2025, 15:00
Reviewer Update
Its been more than 10 days. Still nothing. Please provide an update on my query