1 reviews | Active since Nov 2009
Not so Big on deliveries and/or updating customers
<p>I ordered stock online on 25 November 2016 with a delivery of 2 - 5 business days. Today is the 5th business day and I cannot seem to get Makro to provide me with an update on my order...what is the progress??? When will it be delivered??? Can I fetch it from a store if you are not able to deliver today???</p> <p>On the 29th of November I submitted a query online (which is supposed to have a 48 hour turnaround) and still have not had a response.</p> <p>I have been trying to get an answer from the call centre since 9:00 this morning. they continue to promise to phone me back but my phone is yet to ring...</p> <p>Makro claims to have been the only website to handle all the online users concurrently on Black Friday, yet all my other orders from that same day have been delivered or are on their way. </p> <p>Since I was not able to get an answer from the call centre I called the store. A gentleman offered to be of assistance. I will go to the store this afternoon, hopefully my order is there and ready.</p>
Thank you for bringing to our attention your dissatisfaction with your online purchase.
We have requested a refund to be processed, it will take a minimum of 5 working days to reflect on your account.
Please accept our apology for any inconvenience caused.
We hope you will have only positive shopping experiences at Makro in future.
Regards
Mmule Moropa
Thank you for bringing to our attention your dissatisfaction with your online purchase.
We have requested a refund to be processed, it will take a minimum of 5 working days to reflect on your account.
Please accept our apology for any inconvenience caused.
We hope you will have only positive shopping experiences at Makro in future.
Regards
Mmule Moropa
Good day Mmule
I have been out of cell phone signal for a number of days as I indicated to your store manager when I was in the Germiston store on the 1st of December.
I did not request a refund for the order, I still need the goods I purchased. The refund only needs to be for the 1 item that was not available and the delivery cost. After I spent 90min in the store last Friday, waiting for them to pick and pack 7 items I had to leave. I later received an SMS indicating that the order was ready for collection an needed to be collected within 7 days. Which off course is today. I am still not in Johannesburg and will only be back on the 12th.
Can Makro please deliver the order to the original delivery address at their cost?
Please advice how the matter will be resolved.
Much appreciated.
Myrna Viviers
********** 742
Good day Mmule
I have been out of cell phone signal for a number of days as I indicated to your store manager when I was in the Germiston store on the 1st of December.
I did not request a refund for the order, I still need the goods I purchased. The refund only needs to be for the 1 item that was not available and the delivery cost. After I spent 90min in the store last Friday, waiting for them to pick and pack 7 items I had to leave. I later received an SMS indicating that the order was ready for collection an needed to be collected within 7 days. Which off course is today. I am still not in Johannesburg and will only be back on the 12th.
Can Makro please deliver the order to the original delivery address at their cost?
Please advice how the matter will be resolved.
Much appreciated.
Myrna Viviers
********** 742