Not returning damaged insisting I'm at fault

I'm incensed and extremely agitated at the lack of service I obtained from Themba Hlatshwayo (Manager: Makro Woodmead) and the utter disrespect he conveyed when I returned my recently purchased damaged Defy Cookerhood. The item was damaged from the box which he refused to believe insisting that since the box was in good condition the item must have been damaged post purchase. I opened the box in the presence of two other people, one being my electrician as we were preparing for installation upon when we noted the goods were damaged. I found his attitude appalling, not only was he not empathetic towards the event that occurred but he insulted my integrity which I find unacceptable. Having spent R600, I'm extremely disappointed at the lack of service and commitment to customer satisfaction displayed by Makro Woodmead in which I won't set foot again!