DB
Daniel B

1 reviews | Active since Feb 2017

15 Feb 2017, 19:23

Not replying to emails

<p>I have written to:</p> ********** ********** ********** (defunct)</p> <p> </p> <p>I have sent a message to their online form, and been told I will get a response in 48 hrs. No response. Rep**** to that email, failed delivery.</p> <p> </p> <p>I've called and they said they would call back. No call back.</p> <p> </p> <p>Basically terrible customer service.</p> <p> </p> <p>I want to get a call out to repair a broken drill press that is still under service warranty. They are avoiding me.</p> <p> </p>

0
Replies (2)
Makro
Makro's reply14 Aug 2017, 09:57
Official

Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

DB
Daniel B's update28 Aug 2017, 16:06
Reviewer Update
Hi Mbali, No, the store has not been in contact with me. I sent you a personal message 14 days ago to say as much, and you haven't even been in contact with me. So no, I'm still waiting. No one has contacted me.