Not refunded

Good morning Makro, I have ordered Berlinger haus pots and paid with my Makro account card an account of R3 500 last year 2024

The attached is a collection of the wrong pots.

I got a wrong delivery somewhere late January this year 2025. When I realized that the delivery is wrong same time I called the driver to come and fetch them as he was still around, he said he's only responsible for delivery's not collection.

I then called Makro and they gave run round for two weeks, we then my husband and I decided to drive to Makro Centurion, were we got assisted by a lady called Mpho at the returns back office.

We left those wrong pots there again another run around and when we called to ask what is the progress to get the correct ones or our credit back, we were told to come and fetch the pots. When we bought the pots online it shows Makro not a third party company.

To our surprised, we were told that other company wants to come and collect from us at home. We then went and collected the pots at Makro and four days later a driver came to collect them.

Ever since the collection, there's no refund as discussed with Mpho from Makro that after the collection we will get our refund or credit back to my account.

We are now at the end of April 2025 and Mpho from Makro is not answering any of calls. What should I do????

I want my money back end of story and want it from Makro who is in partnership with that unknown company.

Kind regards Charmaine

---------- Forwarded message --------- From: CJ Charm <***> Date: Wed, 12 Mar 2025, 3:19 pm Subject: Re: [Request received] MAK*** - RMA:*** - Seller:Achume Trading (PTY)LTD - CZS9BZ To: Makro Customer Services <***>

Good afternoon Makro,

This parcel was collected on the 18 February 2025.

I'm now waiting to be credited back with interests as it was not my fault that wrong order was made and delivered.

On Wed, 12 Mar 2025, 11:53 am Ditebogo Manka-DR (Makro Customer Services) <***> wrote: ##- Please type your reply above this line -## Your request (***) has been responded to by our support staff.

To add additional comments, reply to this email.

Ditebogo Manka-DR (Makro)

Mar 12, 2025, 11:53 GMT+2

Good day Charmaine,, Hope this e-mail finds you well. Kindly note that your return request has been canceled due to the courier not reaching you on contact number ***. If you still want to return the item/s, please log a return request on your profile. Log in to your online profile and on the top right corner please select the option that says my profile and go-to orders. Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request. The site will request you to attach/upload pictures of the item in its packaging in order to process the request. Should it give you an error message, please screenshot the message and reply to this e-mail with it. I hope you find the above in order and apologies for any inconvenience caused Regards,

Ditebogo Manka Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ***Email: mailto:***: http://www.makro.co.za