Not refund was received

i placed order at Makro around Mid Jan and paid via payflex which has became a norm to do. first transaction got rejected and didnt notice money was deducted, i then di second transaction which was accepted and order was confirmed and only noticed that i was charged twice , i quickly cancelled the order hoping tat both will be refunded but only transaction was. i have sent email to Makro and acknowledge the received email but never got feedback, i have also been sending email to payflex for their assistance but it looks like im just receiving automatic respone. today the matter is closed without getting refund