CM
Chantal M
1 reviews | Active since Jul 2022
30 Jul 2022, 07:35
Not receiving refunds
I have been struggling with Makro for more than a month to receive a refund. I have talked to more than 10 consultants, logged a query via telephone, multiple ones via email and multiple ones via their whatsupp app. They are just not responding and not refunding my money, for a product which I paid online and then they informed me it is out of stock, I could not transfer that money to another product had to pay again and have been waiting for them to refund me the money I paid for the 1st product.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
30 Jul 2022, 16:06 Good day Mr Chantal,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant finance management for assistance and will be sure to revert with the refund feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant finance management for assistance and will be sure to revert with the refund feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply30 Jul 2022, 16:06
Official
Good day Mr Chantal,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant finance management for assistance and will be sure to revert with the refund feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant finance management for assistance and will be sure to revert with the refund feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,