NOT RECEIVING REFUND AFTER RETURNED FAULTY PRODUCT

Bought Dell laptop at Makro Cape Gate 28/03/2015. In the first week, it became clear the laptop was faulty. Went to Makro 12/04 to return the laptop, only to be asked to return on the Monday. Went back on the Monday, to be told to take up the issue with Dell. After extensive communication with Makro and Dell, the laptop was finally picked up by Dell 07/05. Dell sent a reference number to use to ask for a refund at Makro. Makro was contacted several times, and every time they promised to call back, which they never did. Again visited Makro at Cape Gate 29/05 to get refund, was promised to receive refund by Monday 01/06, didn't receive a refund. Called again three times, again only receiving a promise to be called back, never to hear from them again. Two people that answered the phone on different occasions was ***nor and Jerry Olivier. Microsoft Office was loaded on the laptop, which is now also gone. Three visits to Cape Gate from Worcester, a student without a very essential laptop, wasted time and phone calls and most importantly the money spent on the laptop, which is paid back to Makro by Dell, but Makro refuses to pay back to us. Very disappointed in Makro's customer service!!