Not ready at all to be an online store

Item: Makro
Rating: 1
Author: James D

I placed an online order and one item was wrong, so I tried to return it. What a fiasco! They are really not able to provide any sort of service for online purchases. (Compare this with, say, Takealot. Any online store can make a mistake from time to time but then should be able to correct it. If you return a defective item to Takealot, the process is efficient and seemless.) I do not recommend buying anything online from Makro.

Helpful (0)

Replies (1)

Makro's replyOfficial

08 Jun 2020, 08:26

Good day James,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply08 Jun 2020, 08:26

Official