KB
Kgothatso B
1 reviews | Active since Sept 2024
20 Sept 2024, 15:01
Not pleased
I recently purchased a phone from Makro, and to my disappointment, my order was canceled just a week later. Since then, I have been waiting for my refund, but I have yet to receive any communication or the funds back in my account.
This experience has been incredibly frustrating. I expected a smooth transaction, especially since I was purchasing from a well-known retailer. The lack of follow-up and clarity regarding my refund status is unacceptable.
I hope to see a resolution soon, but as it stands, I am very dissatisfied with the service and will think twice before shopping here again.
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Kgothatso B's updateReviewer Update
23 Sept 2024, 17:35Dear Makro Hello Peter Team,I appreciate your response, but I need an exact date for my refund. The initial timeframe has passed, and despite multiple interactions with your consultants, I have yet to receive a solution.This ongoing delay is frustrating and unprofessional. I kindly ask you to provide a specific date for the refund and ensure that you stick to it. The lack of communication regarding changes to payment dates has been disappointing.Thank you for your attention to this matter.Sincerely,
Kgothatso
Kgothatso
KB
Kgothatso B's update23 Sept 2024, 17:35
Reviewer Update
Dear Makro Hello Peter Team,I appreciate your response, but I need an exact date for my refund. The initial timeframe has passed, and despite multiple interactions with your consultants, I have yet to receive a solution.This ongoing delay is frustrating and unprofessional. I kindly ask you to provide a specific date for the refund and ensure that you stick to it. The lack of communication regarding changes to payment dates has been disappointing.Thank you for your attention to this matter.Sincerely,
Kgothatso
Kgothatso