Not offered refund on factory damaged goods

I purchased a KIC 314lt fridge (R4299) from Marko Strubens Valley on 21 March 2015. I received the fridge with it not cooling at all. After having tried various cooling settings (0-7) and leaving the fridge closed and on over night to see if it will cool, nothing.<br> <br> I called Makro to inform them of this and was told I have to wait for a \service technician"to come out and check it"