NOT in a Makro mood - pathetic non existent Customer Services

I recently ordered a product from Makro online, after it showed they had the product in stock. Payment was made and a tracking number provided #MAK***. Eta for delivery was the 2nd of December (Yesterday)

No delivery to date AND no feedback or ANY correspondence as to why or what caused the delay.

For a R9k purchase I would have expected at least the most basic of client engagement processes to be followed i.e. SMS OR PHONE ME TO TELL ME THERE IS A DELAY