Not In A Makro Mood

I am writing to express extreme dissatisfaction with my recent order. The handling of this order was unacceptable and has resulted in gifts missing a celebration date.

1. Item 1: Incorrect Product & Missing Quantity Problem: I ordered two units. I received only one unit, and it was the incorrect product.

Service Failure: Your team insisted I log a full return to fetch the single, incorrect item before sending a correct replacement.

2. Items 2 & 3: Delivery Failure and Unauthorized Refund Problem: The items missed the delivery date. I received no communication regarding the delay.

Service Failure: I suddenly received an email stating a refund is being processed. This was an unauthorized cancellation and a complete failure to deliver time-sensitive items.

The least you could have done was to communicate the stock availability and find out if i want an alternative. When reaching out, i got told it is their 'policy' to auto-cancel an item that goes straight to a refund.

Now it is a waiting game to see if i even get the money returned to me. I definitely won't be purchasing from Makro any time soon.